Mark Laichena – GiveDirectly https://www.givedirectly.org Send money directly to people in need. Wed, 04 Aug 2021 16:29:51 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.2 https://www.givedirectly.org/wp-content/uploads/2023/11/cropped-GiveDirectly-Square-Logo-Green-Black-32x32.png Mark Laichena – GiveDirectly https://www.givedirectly.org 32 32 Improving our call center https://www.givedirectly.org/improving-our-call-center/ Fri, 26 May 2017 22:55:00 +0000 https://www.givedirectly.org/blog_post.php?id=4977173214518819498 Our call center team is a critical part of GiveDirectly’s work in Kenya – it includes about 20 staff, who are based in our main office in Nairobi and handle a range of recipient-facing issues. They contact recipients to confirm that transfers are received successfully and they capture recipient responses for GDLive. The call center team also investigates any issues affecting recipients…

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